Refund Policy

At USREROLEX, we want every customer to be satisfied with their purchase. If there is an issue with your order, please review our refund policy below to understand the conditions under which refunds may be issued.

Eligibility for Refunds

Customers may request a refund under the following circumstances:

  • The product arrives damaged or defective

  • The product received is incorrect

  • The product has a verified mechanical issue upon arrival

To qualify for a refund, requests must be submitted within 7 days of receiving the order.

All refund requests must first be reviewed and approved by our customer support team.

How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

  1. Contact our support team at [email protected]

  2. Provide your order number

  3. Describe the issue with the product

  4. Provide photos or videos showing the problem if applicable

Our team will review your request and respond with further instructions.

Return Requirement

In some cases, customers may be required to return the product before a refund can be processed.

If a return is required:

  • The item must be returned in its original condition

  • All original packaging and accessories should be included

  • Return instructions will be provided by our support team

Unauthorized returns may not be accepted.

Refund Processing

Once the returned item is received and inspected, we will notify you of the refund status.

If approved, refunds will be processed using the original payment method used during the purchase.

Please allow 3–10 business days for the refund to appear depending on your bank or payment provider.

Non-Refundable Situations

Refunds may not be issued under the following circumstances:

  • The product shows signs of use, damage, or wear

  • The refund request is made after the allowed return period

  • Damage caused by improper handling or misuse

  • Items returned without prior authorization

Shipping Costs

Shipping fees are generally non-refundable unless the refund is due to:

  • Incorrect item shipped

  • Product defect

  • Shipping error

Return shipping costs may be the responsibility of the customer unless otherwise stated.

Contact Support

If you have any questions about refunds or your order, please contact our support team.

Email:
[email protected]

Our support team typically responds within 24 hours.