Returns & Warranty Policy

At USREROLEX, we are dedicated to providing high-performance timepieces and strict professional support. Every watch undergoes a rigorous evaluation before shipment to ensure technical parity and execution meet our strict quality criteria.

Please review our standardized warranty, inspection, and return policies below carefully before finalizing your order.

1. Comprehensive 2-Year Mechanical Warranty

We provide a 2-year operational warranty on all watch products from the date of delivery. This warranty strictly covers functional and internal mechanical defects under normal usage parameters, including:

  • Erratic timekeeping, movement stalling, or power reserve failure.
  • Inability to correctly adjust the time, calendar mechanism, or secondary complications.

Exclusions from Free Warranty Service: Physical impact, accidental drops, structural cracks, water entry caused by unsecured crowns, unauthorized disassembly, or aftermarket modifications are completely excluded from free coverage. For user-inflicted damage, we offer diagnostic and restoration services through our network, but the client will be fully billed for replacement components and specialized labor costs.

2. Mandatory Arrival Inspection & Protective Film Rule

Upon courier delivery, the buyer is required to perform a comprehensive physical and operational assessment (testing manual winding, crown engagement, and date/time calibration) while all protective plastics, wraps, and factory seals remain completely intact.

The Absolute Rule: Removing or breaking the protective film constitutes definitive, legal acceptance of the timepiece’s physical and aesthetic condition. Once the film is removed, the transaction is finalized, and the watch transitions immediately and exclusively into our Technical Warranty Repair framework. Return or refund requests will be flatly denied once unsealing occurs.

3. Pre-Shipping Quality Control (QC) Commitment

To completely eliminate errors and variance prior to dispatch, our technical team conducts a strict multi-point quality control inspection on every single timepiece. Before the package leaves our hands, our customer service will provide you with high-definition photographs and video recordings of your exact watch, demonstrating its cosmetic finish and movement operation.

The package will only be shipped after you review and explicitly approve these QC materials. Once dispatched, the order is finalized and locked.

4. Strict No-Return & No-Refund Policy After Shipment

Once an order has passed QC and has been dispatched from our facility, we do not accept returns, refunds, or cancellations for any personal or subjective reasons. This non-refundable policy applies to all scenarios, including but not limited to:

  • Change of mind, buyers’ remorse, or “not meeting personal expectations.”
  • Incorrect size selection, thickness/weight preferences, or style mismatch.
  • Minor cosmetic variances inherent to custom mechanical manufacturing.

Any legitimate functional issues verified post-delivery will be resolved exclusively through our technical after-sales workflow rather than a monetary refund.

5. Crucial Operational Guidance & Safety Warning

Our timepieces are engineered with high-tier mechanical movements that accurately replicate the visual complications and displays of retail luxury models. However, the exact internal gear sequencing, winding limits, or crown positions may occasionally vary from the retail manufacturer’s user manual.

If you are unfamiliar with operating precision clone movements, you must contact our customer support for a step-by-step video guide before handling the watch. Internal gear stripping, mainspring damage, or crown breakage caused by forced operation (or quick-setting the date during forbidden calibration hours) will void your free warranty privileges.

6. After-Sales Dispute Resolution Workflow

In the rare event that a severe functional manufacturing defect is discovered upon arrival (prior to any film removal), the issue must be documented with clear video evidence and reported within 48 hours.

Upon verification by our team, the case will be routed to our contracted professional watch repair partners. They will handle technical diagnostic testing, precise calibration, and exact component replacement to restore the watch to standard operational specifications.

Warranty Support & Contact

For order verification, technical support, or warranty repair logging, please contact our dedicated desk:

Email: [email protected]

Please include your order number, a precise description of the issue, and clear video evidence. Our technical team reviews documentation and provides actionable resolutions within 24–48 hours.