Returns & Warranty

At USREROLEX, we are committed to providing quality products and reliable customer support.
Every watch is carefully inspected before shipment to ensure it meets our quality standards.

If you experience any issues with your order, please review our return and warranty policy below.

Returns Policy

If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The watch must be unused and in original condition

  • All original packaging and accessories must be included

  • The item must not show signs of damage or excessive wear

Before sending any item back, you must contact our customer support team to obtain return authorization.

Unauthorized returns may not be accepted.

Return Process

To request a return, please follow these steps:

  1. Contact our support team at [email protected]

  2. Provide your order number and a brief description of the issue

  3. Our team will review your request and provide return instructions if the request is approved

  4. Carefully package the item and send it according to the instructions provided

Once the returned product is received and inspected, we will notify you regarding the return status.

Refunds

If the return is approved and the product is received in acceptable condition, a refund may be issued.

Refunds will be processed using the original payment method.

Please allow several business days for the refund to appear depending on your payment provider.

Shipping costs may not be refundable unless the return is due to a product defect or shipping error.

1-Year Warranty

USREROLEX provides a 12-month warranty for watches purchased through our website.

This warranty covers non-human damage or manufacturing defects that occur during normal use within one year of delivery.

If your watch experiences a mechanical issue during the warranty period, our support team will assist you with repair or replacement according to the situation.

Warranty Coverage

The 1-year warranty may cover issues such as:

  • Movement malfunction

  • Timekeeping problems

  • Mechanical defects

  • Manufacturing faults

If a covered issue occurs, please contact our support team with your order number and a description of the problem.

Photos or videos may be requested to help diagnose the issue.

Warranty Exclusions

The warranty does not cover damage caused by:

  • Accidental drops or impacts

  • Improper use or handling

  • Water damage due to misuse

  • Unauthorized repair or modification

  • Normal wear and tear

Proper care and handling will help extend the life of your watch.

Warranty Support

If your watch experiences an issue within the warranty period, please contact our support team.

Email:
[email protected]

Please include:

  • Your order number

  • A description of the issue

  • Photos or videos if possible

Our support team will review the case and provide assistance as soon as possible.