Order Cancellation Policy

At USREROLEX, we understand that customers may occasionally need to cancel an order. Please review our order cancellation policy below for details on how cancellations are handled.

Order Cancellation Before Shipment

Orders may be canceled before they have been processed or shipped.

If you wish to cancel your order, please contact our support team as soon as possible after placing the order.

To request a cancellation, please provide:

• Your order number
• The email address used for the order

If the order has not yet entered the shipping process, our team will assist you with the cancellation.

Orders That Have Already Been Shipped

Once an order has been processed and shipped, it may no longer be possible to cancel the order.

In this situation, customers may refer to our Refund Policy or Returns & Warranty Policy for further assistance.

Processing Time for Orders

Orders typically begin processing within 1–3 business days after payment confirmation.

During this processing period, customers may still request order cancellation.

However, once the order has been shipped, cancellation requests may no longer be accepted.

Refunds for Canceled Orders

If an order cancellation request is approved before shipment, a full refund will be issued.

Refunds are processed using the original payment method used during checkout.

Depending on your payment provider, it may take 3–10 business days for the refund to appear.

Cancellation Requests

To request an order cancellation, please contact our support team.

Email:
[email protected]

Please include the following information in your message:

• Order number
• Name used for the order
• Reason for cancellation (optional)

Our customer service team will review your request and respond as soon as possible.